Privacy Policy

Introduction

AIONIQS Ltd (“AIONIQS”, “we”, “us”), a company registered in England & Wales and part of Ascendant Group Holdings, is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and the rights you have under the UK GDPR and the Data Protection Act 2018.

Information We Collect

• Contact details — name, email address, company, and any information you provide when you enquire or book a call.
• Usage data — pages visited, device and browser information, and analytics events gathered as you use our website.
• AI Readiness Scorecard submissions — the answers, scores, and business details you provide when completing our scorecard assessment.

How We Use Your Information

We use your information to deliver and improve our services, including to:

• Respond to enquiries and schedule discovery calls.
• Generate and deliver your AI Readiness Report.
• Provide consulting, build, and creative services you engage us for.
• Send relevant updates where you have consented to hear from us.
• Maintain the security and performance of our systems.

Legal Bases for Processing

Under the UK GDPR we rely on: consent (e.g. marketing emails), contract (to deliver services you request), legitimate interests (to operate and improve our business), and legal obligation (to meet our statutory duties).

Data Sharing & Processors

We do not sell your data. We share it only with trusted processors who help us operate — including hosting, database, analytics, email, and payment providers — each bound by contract to protect it and to process it only on our instructions.

Data Retention

We keep personal data only as long as necessary for the purposes set out above, to meet legal and accounting obligations, or to resolve disputes. When it is no longer needed, we securely delete or anonymise it.

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request rectification of inaccurate data.
• Request erasure of your data.
• Request data portability.
• Object to or restrict certain processing, and withdraw consent at any time.

To exercise any right, contact us using the details below. You may also complain to the ICO (ico.org.uk).

Security

We use enterprise-grade encryption in transit and at rest, access controls, and GDPR-compliant infrastructure. No system is perfectly secure, but we take appropriate technical and organisational measures to protect your data.

International Transfers

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or Standard Contractual Clauses.

Children

Our services are intended for businesses and are not directed at children under 16. We do not knowingly collect their data.

Changes to This Policy

We may update this policy from time to time. The “last updated” date above reflects the latest revision.

Contact

Questions about this policy or your data? Email privacy@aioniqs.com.